Terms of Service

1. This agreement

These terms are an agreement between Stopmere LLC, a Florida limited liability company ("Stopmere", "we", "us"), and the business that creates a Stopmere account ("you"). By creating an account or using Stopmere at stopmere.com, you agree to these terms and to our Privacy Policy. The person who creates the account confirms they are at least 18 and have authority to agree on behalf of the business.

2. The service

Stopmere is software for courier companies. It covers job entry and dispatch, a driver web app with proof of delivery, automatic pricing from your rate cards, invoices and reports, and delivery notifications by email. We may add, change or remove features over time. If we remove something important that you rely on, we'll tell you by email first.

Some features may be marked as early access or preview. These may change more often and may have rough edges.

3. Your account and your users

• The account owner can invite office staff and drivers. You are responsible for everyone you invite, for what they do in your account, and for removing access when someone leaves.
• Keep passwords private. Tell us straight away at hello@stopmere.com if you think someone has got into your account.
• Give accurate company and contact details, and keep them up to date.

4. Your data

Everything you put into Stopmere is yours. That includes your clients, rates, jobs, addresses, proof-of-delivery signatures and photos, vehicle checks and invoices ("your data"). You give us permission to store, copy, process and display your data only as needed to run Stopmere for you, support you, keep it secure and meet legal duties. We don't sell your data or use it for advertising.

Your data includes information about other people, such as your clients' contacts, delivery recipients and your drivers. You are responsible for having the right to collect and share that information with us. That includes any notice or consent the law requires, such as before sending a recipient a tracking email or recording a driver's location at the moment of delivery.

5. Prices and invoices you send

Stopmere works out each job's price from the rate cards, surcharges and job details that you and your users enter. You are responsible for checking your rates, the prices on jobs and your invoices before you send them to your clients. Stopmere is a tool. We are not a party to your agreements with your clients, drivers or recipients, and we aren't responsible for disputes between you and them.

6. Plans and billing

• Plans and prices are shown on our pricing page. Your plan is set by how many active drivers you have, and moves up or down on its own when that number changes.
• Subscriptions are billed monthly in advance through our payment processor. You authorize us to charge your payment method each month until you cancel.
• You can cancel any time. Cancellation takes effect at the end of the month you've paid for. We don't refund partial months.
• We'll give you at least 30 days' notice by email before any price change applies to you. Founding customers keep their starting price for 12 months from sign-up.
• Prices don't include taxes. You're responsible for any sales or similar taxes that apply.
• If a payment is more than 14 days late, we may limit your account to read-only access after emailing you. If it's more than 30 days late, we may close the account under section 8.

7. Acceptable use

Don't use Stopmere to:

• break any law, or send spam, or email people who wouldn't expect to hear from you;
• upload anything you don't have the right to share, or anything harmful or malicious;
• try to get into another company's data, or test, probe or overload our systems;
• copy, resell or rebuild Stopmere, or share a login between several people.

We may suspend access that puts Stopmere, our other customers or the public at risk. Where we can, we'll tell you first.

8. Cancelling and closing accounts

You can export your invoices (PDF and CSV) and reports (CSV) at any time, including during the 30 days after your account closes. Ask at hello@stopmere.com if you need anything else exported. After an account has been closed for 30 days, we delete your data, and copies in our backups are removed within a further 30 days. We may keep records of what you paid us where the law requires.

We may close your account for a serious or repeated breach of these terms, or for non-payment, after notice by email. An account that has been read-only for 60 days because nothing is being paid is closed automatically; we email the owner at least 14 days before. We may also stop offering Stopmere altogether. If we do, we'll give at least 60 days' notice so you can export your data, and refund any amount paid for time after it shuts down.

9. Availability and support

We work to keep Stopmere running and your data backed up, but we can't promise it will never be down or never have errors. Support is by email at hello@stopmere.com, and we aim to reply within one business day.

10. Disclaimer

Stopmere is provided "as is" and "as available". As far as the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

11. Limit of liability

As far as the law allows, neither of us is liable to the other for lost profits, lost revenue, lost data or any indirect, incidental, special or consequential damages. Our total liability for any claim relating to Stopmere is limited to the amount you paid us in the 12 months before the claim arose. These limits don't apply to your payment obligations or to your obligations under section 12.

12. Claims about your data or your business

You agree to defend and compensate Stopmere for claims by third parties that arise from your data, your use of Stopmere in breach of these terms, or your dealings with your clients, drivers or recipients.

13. Our software

Stopmere, including its software, design, name and logo, belongs to Stopmere LLC. These terms give you the right to use it while your subscription is active, and no other rights. If you send us ideas or feedback, we may use them without owing you anything.

14. Changes to these terms

We may update these terms. For significant changes, we'll email the account owner at least 30 days before they take effect. If you keep using Stopmere after that, you accept the new terms; if you don't accept them, you can cancel before they take effect.

15. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Florida, and both of us agree to those courts. If any part of these terms can't be enforced, the rest still applies. These terms and the Privacy Policy are the whole agreement between us about Stopmere.

16. Contact

Questions about these terms: hello@stopmere.com.